Refund policy

Returns & Refunds Policy

Last updated: September 2026

Returns policy

We want you to be happy with your NOTAIRÉ purchase. If for any reason you are not satisfied, you may return your order within 14 days of delivery, provided the items are unused, unopened, and in their original packaging (sealed poly bag or belly band intact).

Non-returnable items

We cannot accept returns on items that have been opened, used, written on, or are no longer in their original sealed packaging. Custom or personalised orders (if offered) are nonreturnable.

How to request a return

To start a return, email us at hello@notaire.co.uk within 14 days of receiving your order. Please include your order number and the reason for your return. We will provide you with return instructions. Please do not send items back without contacting us first.

Return shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Faulty or incorrect items If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at hello@notaire.co.uk with a photo of the issue. We will arrange a replacement or full refund, including any return shipping costs. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Refund process

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 to 10 working days. Original shipping costs are non-refundable unless the return is due to our error.

Late or missing refunds

If you have not received your refund within 10 working days of our confirmation email, please check with your bank or payment provider first, as processing times vary. If you still have not received it, contact us at hello@notaire.co.uk.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.